How we ship
All shipments from Avee are sent as traceable shipments – and we are using DHL as our main shipment provider.
Via DHL we offer you two different services:
- Economy shipment
This ‘on the road’ shipment is offered for Europe only.
Typical shipment time for this service 1-2 weeks (within Europe).
- Express shipment
This shipment method is offered world wide.DHL express shipments usually takes two days to Europe, and three days to North America.
Asia and the Pacific is reached in 4-5 days.
Local VAT and customs fees
When a parcel is shipped from Avee in Norway to a country abroad, Norwegian VAT is not added to the total price of the product.
When the shipment is reaching your own country, your local country’s VAT and customs fees are added by the local tax authorities (practically this is usually handled by DHL).
These local fees must be paid by the customer in her/his own country to receive the Avee shipment. It is really important to be aware of this when ordering.
Note: The local VAT and custom fees depend on the country the avee is shipped to. The threshold for adding local VAT and custom fees also varies from country to country.
Shipments to the US
In the US, the threshold for adding local VAT and tax is currently USD 800.
This means that all shipments being sent from us to the US most likely will be received without any added VAT or custom fees, and he price you get from our shop page is what you pay in total.
Local VAT and customs fees prepaid: DTP
You can order products from Avee with all local VAT and custom fees prepaid by you. In this case you simply receive the package from the shipping agent and no additional fees should be paid.
From Avee these shipments are available with DHL (only) as shipper, and as DTP – Duty and tax prepaid shipments.
Practically DTP means that the price you pay on our page, include all local taxes and customs fees. You will not be charged anything when receiving the package since all local taxes and fees are already prepaid you.
Note: DTP Shipments will be available on request from Avee. The reason for this as that we have recently changed our shipping service provider, and they are currently not supporting automatic handling of local taxes and fees.
All packages shipped with DHL are traceable, however – if a shipment fails to reach you, simply contact us and we will solve the problem. Lost packages will be covered by Avee.
Due to the extremely high customs fees & local tax in Brazil, we are simply not able to ship to this country.
For Brazilian customers, please contact us on email@example.com before ordering.
Production – test and verifications
All avee products are manufactured by professional manufacturers in Norway and China.
All units in a system – as well as the complete system – is going through a full verification and check before being shipped to the customer.
We give a 3 years warranty on the avee add-on and the avee Bluetooth Controller.
All other parts like the cables and the wind-sock, are wear and tear parts and are shipped with a 1 year warranty.
Note that all cables on the avee products are plug-able and may be exchanged by the customer.
If your product is defective or damaged, we will immediately replace those items.
The new item(s) is shipped with shipment fees paid by us.
Defective units should always be returned to us.
We will pay these shipment costs.
If you don’t like the product
If you are not happy with the product, please return the item within 30 days of purchase for a refund:
- To be eligible for a refund, the avee item must be in its original condition.
- The return shipment cost must be paid by the customer and a trackable shipping service must be used.
- When we have the returned product in hand, we will immediately refund the cost of the product excluding the shipments costs for sending the avee to you.
- If you paid import fees or local VAT when receiving the product, you are responsible of claiming these locally.
- To return your product, contact us at firstname.lastname@example.org to receive a Return Manufacturer Authorization (RMA) and return shipping instructions.